While it's no secret that providing a top-notch customer experience can be beneficial for any business, a recent study by the Harvard Business Review (HBR) proves that customer experience can...

If your company is in a product oriented business where commerce is about buying, moving, making and selling physical items, information technology tends to be pretty standard and somewhat out...

The one enduring competitive advantage over 40 years of strategy thinking is low cost. Not low price, but low cost. When your cost to produce is lower than the competition,...