Most Recent Articles in EY
Quantifying Customer Experience Value
While it's no secret that providing a top-notch customer experience can be beneficial for any business, a recent study by the Harvard Business Review (HBR) proves that customer experience can...continue reading
The Innovation Operating System
I recently ran across the work of Nicolas Bry, senior vice president of Orange’s digital innovation unit, Orange Vallée, who makes some great observations on the role of collaboration in business...continue reading
Is Mobile Killing the Bank Branch?
Mobile banking entrepreneur Brett King, in a recent intervew with CNBC, called the mobile app the "nail in the coffin" of brick & mortar branch banking.(Commonwealth Bank of Australia, the...continue reading