While it's no secret that providing a top-notch customer experience can be beneficial for any business, a recent study by the Harvard Business Review (HBR) proves that customer experience can...

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I recently ran across the work of Nicolas Bry, senior vice president of Orange’s digital innovation unit, Orange Vallée, who makes some great observations on the role of collaboration in business...

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Mobile banking entrepreneur Brett King, in a recent intervew with CNBC, called the mobile app the "nail in the coffin" of brick & mortar branch banking.(Commonwealth Bank of Australia, the...

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